Latest wave of enhancements brings patients into the conversation and
connects providers outside the four walls of the hospital, creating a
fully connected healthcare community
SANTA MONICA, Calif.–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/DigitalHealth?src=hash” target=”_blank”gt;#DigitalHealthlt;/agt;–TigerConnect,
provider of healthcare’s most advanced, reliable, and widely adopted clinical
communications and collaboration (CC&C) platform, today announced a
series of major product enhancements to be showcased at the 2019
Healthcare Information and Management Systems Society (HIMSS) Symposium
event in Orlando, Florida. Topping the list of product rollouts from
TigerConnect is the proprietary “TigerTouch” solution, which enables
health systems to communicate directly with patients through video,
voice, and text.
As patients become more active participants in their own care, the
ability to communicate with physicians, nurses, case managers, and home
health caregivers is critical in a modern health system. Organizations
that connect caregivers and patients will invariably see improvements to
key metrics in areas like outcomes, patient safety, cost reduction, and
“Our largest health system customers have been asking how they can
include patients in the ‘care conversation.’ TigerTouch gives health
systems the ability to engage patients on their mobile device in a HIPAA-compliant
way,” said Brad Brooks, co-founder and CEO. “Our vision is to become the
communication fabric across every large health system, beyond just the
acute care setting. Those that adopt our platform now have the ability
to provide better care, streamline operations, and save millions in
avoidable costs, while making physicians, nurses, and patients happier.”
Virtualizing Care From the Inside Out
Unlike most patient engagement solutions on the market today, where
conversations are primarily initiated by the patient, TigerConnect takes
a different approach. With TigerConnect, healthcare providers can now
collaborate amongst themselves and bring the patient into their workflow
at the right time with the right information, ensuring patients and
family members remain educated and informed before, during, and after a
procedure, hospital visit, or during transitions of care.
“With hospitals scrambling to control costs, care teams and specialists
distributed across a health system, and a mobile-savvy patient
population demanding a more convenient care experience, the need for
virtualized care has never been greater,” said Will O’Connor, MD and
CMIO at TigerConnect. “As the pioneer in healthcare messaging,
TigerConnect is uniquely positioned to solve the challenge of extending
care to wherever the patient is situated.”
TigerConnect’s three-pronged approach includes TigerTouch, where care
teams can loop the patient or family into a mobile chat or video
conversation; virtualized nurse call, where nurses can respond from
anywhere in the hospital to bedside requests, and virtual rounding,
which allows care team members who can’t be present at the bedside to
coordinate on healthcare treatment decisions.
TigerTouch Brings Patients into the Care Conversation – With
the introduction of TigerConnect’s TigerTouch product extension, the
care practitioner can engage directly with a patient or the patient’s
family in a secure, hospital-branded mobile conversation without the
friction of downloading an app or visiting a portal, thus increasing the
likelihood of reaching the patient. The patient and provider can
exchange messages, including photos, videos, and file attachments. This
direct patient communication holds enormous potential for improving care
quality while being more economic for a health system by:
Lowering Readmission Rates – Strong post-op follow-up
through secure text messaging to check on patient recovery can help
lower readmission rates and improve the overall patient experience.
Increasing Proper Pre-Op Preparation – For complicated pre-op
prep, like a colonoscopy, patient communication through text message can
greatly increase show rates and reduce patient anxiety through education
and close care team oversight.
Improving Population Health Management – More frequent
communication to a patient’s preferred device can improve overall
population health management. This can include medication reminders,
after-care follow-ups, status updates, appointment reminders, and more.
Virtualized Nurse Call Remotely Connects Nurses to the Bedside –
More and more health systems are looking to enhance or even replace
their existing nurse call systems with a communication platform fit for
21st century mobile communication. TigerConnect is introducing
functionality that integrates with any nurse call system to allow a
nurse or care team member to receive, route, and respond to bedside
nurse calls and patient alerts. This communication saves enormous time
while improving the patient experience.
Virtual Care and Rounding Brings the Entire Care Team to the Patient
– By introducing an easy-to-access and easy-to-use group video
capability, TigerConnect brings the concept of virtual care to reality.
Whether a patient is in a hospital room, an urgent care center, or at
home, care team members can participate in group video sessions or
text-based conversations to collaborate, share information in real time,
and reach consensus around treatment options.
TigerConnect will showcase new enhancements at the HIMSS19 Global
Conference & Exhibition (February 11-15 in Orlando, FL), booth #6348. Schedule
a meeting with the TigerConnect team today to learn how your
healthcare community can deliver seamless care experiences. Not
attending HIMSS? Visit
our website for more details on the latest product enhancements.
About TigerConnect, Inc.
As healthcare’s largest provider of clinical communications solutions,
TigerConnect helps physicians, nurses, and other staff communicate and
collaborate more effectively, accelerating productivity, reducing costs,
and improving patient outcomes. Trusted by more than 5,000 healthcare
organizations, TigerConnect maintains 99.999% uptime and processes over
10 million messages each day. Its category-leading product innovations
and advanced integrations with critical clinical systems deliver high
value for hospitals and large health systems.
The company’s commitment to client success is reflected in its broad
support organization that works directly with clients at every stage to
streamline communication workflows and achieves the highest possible
ROI. For more information, follow TigerConnect on Twitter, connect with
us on LinkedIn, and visit TigerConnect.com to learn how clients like
RWJBarnabas, Geisinger, and Lifepoint are using TigerConnect to solve
healthcare’s biggest communication challenges.
Senior Dr. of Marketing Communication